Payment and shipping
Current status & shipping infos on COVID-19:
Our warehouse is well-stocked and incoming orders are processed by us without delay. In some regions delivery times may still take longer due to the high demand the shipping agencies are coping with. If you have any questions, please contact us!
All instruments and accessories marked on our website as "Delivery: 2-5 business days (EU)" are in stock in our warehouse in Germany.
Shipments leave our warehouse each workday at 2:00 pm (GMT+1).
Orders we receive until noon are shipped on the same day if the payment is confirmed.
Delivery time is 2-5 business days if you order from the EU mainland.
Please note that the delivery times to islands may take longer, even though they are part of the EU.
In case the ordered quantity of an item is not in stock, we will contact you as soon as possible.
We ship our goods with DHL and Berimbaus are shipped as bulky goods with DPD.
Tracking details will be provided.
We take care of sufficient and adecuate packaging for shipment .
All shipments are insured against loss and damage.
Information for deliveries to Non-EU countries:
Deliveries to non-EU countries might be subject to additional customs, taxes and fees due in the country of destination.
Deliveries to non-EU countries can differ from the indicated period on our website as possible customs processing can cause further delays which unfortunately we have no influence on. The additional charges are your responsibility.
|Shipping costs within Germany:||Orders above € 99.00 are free of charge. Up to an order of € 99.00 a shipping fee of 5,00 € per order will be charged. |
Postage surcharge for berimbaus bulky items national 10,- EUR. The charge will only be applied once, even if you order more than one berimbau.
|International shipping fees / flat-rates per order (excl. berimbaus):|
|8,00 Euros per order||Netherlands, Austria (EU1)|
|10,00 Euros per order||Belgium, Denmark (incl. Faroe Islands), France, Great Britain, Luxembourg, Liechtenstein (EU2)|
|15,00 Euros per order||Italy, Malta, Poland, Sweden, Czech Republic (EU3)|
|17,00 Euros per order||Finland, Greece, Ireland, Portugal, Spain, other EU countries (EU4)|
|Shipping rates and product prices to Switzerland (Zone 1):||Shipping costs to Switzerland are 12,25€ per package (maximum 30kg per package) in addition to 1,50 € per kilo weight. |
All product prices are invoiced without the 19% German VAT charges within the EU.
|International delivery worldwide (non-EU countries):|| |
The shipping costs are 13,20€ per package (maximum 30kg per package) in addition to 1,50 € per kilo weight.
The shipping costs are 22,00€ per package (maximum 20kg per package) in addition to 1,60 € per kilo weight.
The shipping costs are 26,00€ per package (maximum 30kg per package) in addition to 1,10 € per kilo weight.
The shipping costs are 24,00€ per package (maximum 30kg per package) in addition to 1,92 € per kilo weight.
The shipping costs are 25,00€ per package (maximum 30kg per package), in addition to 2,40 € per kilo weight.
The shipping costs are 26,00€ per package (maximum 30kg per package), in addition to 2,88 € per kilo weight.
For more information on tariffs, please see example below:
and for information about import turnover tax:
and particularly for Switzerland:
To pay your order, you can choose between the following options:
- payment in advance - only available for EU customers. Please find our bank details on your order confirmation; Your order will be shipped after the full payment is confirmed by our bank. The amount is payable within 10 days after contract conclusion. The reservation will expire after this period and the order will be cancelled.
- PayPal (you will be directed to PayPal directly after placing your order and can then pay through your registered PayPal account)
- Credit card (your credit card will be charged directly after you confirm your order)
The settlement of the website via credit card takes place:
Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin
Stripe Payments UK, Ltd., 7th Floor, The Bower Warehouse, 211 Old Street, London EC1V 9NR, United Kingdom (“SPUKL”)
- by Invoice (only applicable for registered customers in Germany) - payable within 14 days upon receipt of goods.
- SOFORT by Klarna (via Stripe)
Simple and direct payment.
Pay for your purchase directly after completion of the order with your usual online banking data - secure & simple.
More information about SOFORT can be found here on the official homepage https://www.klarna.com/sofort/.
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