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Payment and shipping

SHIPPING INFORMATION
All instruments and accessories marked on our website as "Delivery: 2-5 business days (EU)" are in stock in our warehouse in Germany.
Shipments leave our warehouse each workday at 2:00 pm (GMT+1).
Orders we receive until noon are shipped on the same day if the payment is confirmed.
Delivery time is 2-5 business days if you order from the EU mainland.
Please note that the delivery times to islands may take longer, even though they are part of the EU.
In case the ordered quantity of an item is not in stock, we will contact you as soon as possible.
We ship our goods with DHL, small goods dispatch up to 60cm and max. 2kg (gross weight, incl. packaging) with PostNL and Berimbaus are shipped as bulky goods with DPD.
Tracking details will be provided.
We take care of sufficient and adecuate packaging for shipment .
All shipments are insured against loss and damage.

Information for deliveries to Non-EU countries:
Deliveries to non-EU countries might be subject to additional customs, taxes and fees due in the country of destination.
Deliveries to non-EU countries can differ from the indicated period on our website as possible customs processing can cause further delays which unfortunately we have no influence on. The additional charges are your responsibility.
 

Shipping costs within Germany: Orders above € 99.00 are free of charge. Up to an order of € 99.00 a shipping fee of 5,00 € per order will be charged.
Postage surcharge for berimbaus bulky items national 10,- EUR. The charge will only be applied once, even if you order more than one berimbau.
   
Shipping flat-rates for abroad shipping up to 2kg gross weight:

Small package shipping
EU1 (Netherlands, Austria):

(Pandeiros and Shekere excluded)

The shipping costs are 4,11 EUR per shipment (max. 630g gross weight) plus 0,57 EUR per 100g and are calculated by gram.
Tracking details will be provided.

Small package shipping
EU2 (Belgium, Denmark, France, Great Britain):

(Shekere excluded)

The shipping costs are 4,11 EUR per shipment (max. 1.000g gross weight) plus 5,70 EUR per 1.000g and are calculated by gram.
Tracking details will be provided.

Small package shipping
rall other EU countries:

(Shekere excluded)

The shipping costs are 4,11 EUR per shipment (max. 1.550g gross weight) plus 5,70 EUR per 1.000g and are calculated by gram.
Tracking details will be provided.

Small package shipping
EU3, EU4 and worldwide:

(Shekere excluded)

The shipping costs are 4,11 EUR per shipment (max. 2kg gross weight) plus 5,70 EUR per 1.000g and are calculated by gram.
Tracking details will be provided.

 
Shipping flat-rates for abroad shipping from 2kg:
8,00 Euros per order Netherlands, Austria (EU1)
10,00 Euros per order Belgium, Denmark, France, Great Britain (EU2)
15,00 Euros per order Italy, Malta, Poland, Sweden, Czech Republic (EU3)
17,00 Euros per order Finland, Greece, Ireland, Portugal, Spain, other EU countries (EU4)
 
Shipping rates and product prices to Switzerland (Zone 1): Shipping costs to Switzerland are 12,25€ per package (maximum 30kg per package) in addition to 1,50 € per kilo weight.
All product prices are invoiced without the 19% German VAT charges within the EU.
 
Delivery worldwide (non-EU countries):

Zone 3 
Norway

The shipping costs are 13,20€ per package (maximum 30kg per package) in addition to 1,50 € per kilo weight.


Zone 3 
Russia

The shipping costs are 22,00€ per package (maximum 20kg per package) in addition to 1,60 € per kilo weight.


Zone 3 
Gibraltar, Mazedonia, Serbia, Turkey, Ukraine, Kazakhstan 

The shipping costs are 26,00€ per package (maximum 30kg per package) in addition to 1,10 € per kilo weight.


Zone 4 
Israel,Jordan, Morocco

The shipping costs are 24,00€ per package (maximum 30kg per package) in addition to 1,92 € per kilo weight.


Zone 5
USA, Canada, New Zealand, Australia, Singapur, Chile, Mexico, Japan, China, Hong Kong, Malaysia, Iceland, Brasil, South Korea, French Guiana, French Polynesia, Tanzania, Costa Rica, Argentina, Taiwan, Uruguay, Puerto Rico, Philippines

The shipping costs are 25,00€ per package (maximum 30kg per package), in addition to 2,40 € per kilo weight.


Zone 6 
Madagascar, Panama, Peru, Uzbekistan, Vietnam

The shipping costs are 26,00€ per package (maximum 30kg per package), in addition to 2,88 € per kilo weight.

 

For more information on tariffs, please see example below:
http://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm


and for information about import turnover tax:
http://auskunft.ezt-online.de/ezto/Welcome.do


and particularly for Switzerland:
http://xtares.admin.ch/tares/login/loginFormFiller.do?l=en


Payment

To pay your order, you can choose between the following options:

payment in advance (please find our bank details on your order confirmation; Your order will be shipped after the payment is confirmed by our bank. The amount is payable within 10 days after contract conclusion, after that, the reservation will expire and the order will be cancelled).

PayPal (you will be directed to PayPal directly after placing your order and can then pay through your registered PayPal account)

Credit card (your credit card will be charged directly after you confirm your order)
The settlement of the website via credit card takes place: 
Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin
and
Stripe Payments UK, Ltd., 7th Floor, The Bower Warehouse, 211 Old Street, London EC1V 9NR, United Kingdom (“SPUKL”)

- by Invoice (only applicable for customers in Germany) - payable within 14 days upon receipt of goods.

- SOFORT by Klarna (via Stripe)
Simple and direct payment.
Pay for your purchase directly after completion of the order with your usual online banking data - simply secure, simply smoooth.
More information about SOFORT can be found here on the official homepage https://www.klarna.com/sofort/.

iDeal, for customers from the Netherlands (via Stripe)
With iDEAL you can make online payments in a reliable, secure and easy way. Payments are made via the Mobile Banking App or the online banking environment of your own bank.
More information about iDEAL can be found here on the official homepage https://www.ideal.nl/en/consumers/what-is-ideal/ 
or at your bank.

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