Payment, shipping and delivery

All instruments and accessories marked on our website as "Delivery: 2-5 business days (EU)" are in stock in our warehouse in Germany.
Shipments leave our warehouse each workday at 2:00 pm (CET).
Orders we receive until noon are shipped on the same day.
Delivery time is 2-5 business days if you order from the EU mainland.
Please note that the delivery times to islands may take longer, even though they are part of the EU.
In case the ordered quantity of an item is not in stock, we will contact you as soon as possible.
We ship our goods with DHL, Berimbaus are shipped as bulky goods with DPD.
We take care of sufficient and adecuate packaging for shipment .
All shipments are insured against loss and damage.
Downloads are, of course, free of shipping charges.

Information for deliveries to Non-EU countries:
Deliveries to non-EU countries might be subject to additional customs, taxes and fees due in the country of destination.
Deliveries to non-EU countries can differ from the indicated period on our website as possible customs processing can cause further delays which unfortunately we have no influence on. The additional charges are your responsibility.

Shipping costs within Germany: Orders above € 99.00 are free of charge. Up to an order of € 99.00 a shipping fee of 5,00 € per order will be charged.
Postage surcharge for berimbaus bulky items national 10,- EUR. The charge will only be applied once, even if you order more than one berimbau.
Shipping flat-rates for abroad shipping within the EU:
8,00 Euros per order Netherlands, Austria
10,00 Euros per order Belgium, Denmark, France, Great Britain
15,00 Euros per order Italy, Malta, Poland, Sweden, Czech Republic
17,00 Euros per order Finland, Greece, Ireland, Portugal, Spain, other EU countries
Shipping rates and product prices to Switzerland (Zone 1): Shipping costs to Switzerland are 12,25€ per package (maximum 30kg per package) in addition to 1,50 € per kilo weight.
All product prices are invoiced without the 19% German VAT charges within the EU.
Delivery worldwide: (non-EU countries)

Zone 3

The shipping costs are 13,20€ per package (maximum 30kg per package) in addition to 1,50 € per kilo weight.

Zone 3

The shipping costs are 22,00€ per package (maximum 20kg per package) in addition to 1,60 € per kilo weight.

Zone 3 
Gibraltar, Mazedonia, Serbia, Turkey, Ukraine, Kazakhstan 

The shipping costs are 26,00€ per package (maximum 30kg per package) in addition to 1,10 € per kilo weight.

Zone 4 
Israel,Jordan, Morocco

The shipping costs are 24,00€ per package (maximum 30kg per package) in addition to 1,92 € per kilo weight.

Zone 5
USA, Canada, New Zealand, Australia, Singapur, Chile, Mexico, Japan, China, Hong Kong, Malaysia, Iceland, Brasil, South Korea, French Guiana, French Polynesia, Tanzania, Costa Rica, Argentina, Taiwan, Uruguay

The shipping costs are 25,00€ per package (maximum 30kg per package), in addition to 2,40 € per kilo weight.

Zone 6
Madagascar, Panama, Peru, Uzbekistan, Vietnam

The shipping costs are 26,00€ per package (maximum 30kg per package), in addition to 2,88 € per kilo weight.


For more information on tariffs, please see example below:

and for information about import turnover tax:

and particularly for Switzerland:


Payment for goods can be made by one of the following payment methods:
- payment in advance ( payable within 10 days after contract conclusion, otherwise the order will be
- PayPal (you will be directed to PayPal directly after placing your order and can then pay through your registered PayPal
- Credit card (your credit card will be charged directly after you confirm your order)
The settlement of the website via credit card takes place: 
Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin
Stripe Payments UK, Ltd., 7th Floor, The Bower Warehouse, 211 Old Street, London EC1V 9NR, United Kingdom (“SPUKL”)

- Invoice (only applicable within Germany) - payable within 14 days after receipt of goods.

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